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My wife and I want to THANK YOU (belatedly) very much for the service and product you provided this summer! From Mark (who was a major part in our choosing you) to Jackie, and “Mat and Mat” who installed, to two others we met, you were kind, patient, and professional. We’ve told a handful of friends about you, and will gladly continue referring you.
Craig. S. Rowlen -Arvada, Colorado
I just wanted to write to you about my recent AC and installation and my experience with 4 of your employees. Starting with Terry who never refused to answer any of my many question, Dan and Juan who worked tirelessly to complete a difficult installation under less than perfect conditions, and finally Chris who did the final adjustments and made sure everything was as it should be. These people are a great asset to your company.
Jim Connelly -Denver, Colorado
Thank you for the great service Friday. I appreciate the fact you provided your service within my time table to help me have the paperwork done in time for our house closing. Your technician was great. I forgot to have the coupon with me like you asked to, so I am sending it now. Once again, thanks for your great service.
Dick Sander -Denver, Colorado
I am writing this letter to recommend Total Comfort Heating and Cooling. I try to be a careful and thoughtful consumer and do not give high praise unless it is deserved. My entire experience with Total Comfort has been a positive one. When we decided we needed to replace our furnace, I researched furnaces via the Internet, talked to friends and family, and read numerous consumer publications. I talked to about ten contractors on the phone and got bids from six. Many of the contractors gave me conflicting advice and false information about code requirements, the need for a permit, the size furnace I needed, which furnace brands were best, and the value of high efficiency furnaces. Five contractors didn’t return my calls requesting a bid on a new furnace installation, and three contractors made appointments and didn’t show up or call to cancel the appointment. Total Comfort Heating and Cooling called to let me know when they would come and came when they said that they would. On one occasion when a big snowstorm hit and many people were without heat, they called to let me know they would be running late as they were servicing people without heat. They kept me informed of their estimated arrival time. They took the time to explain how the Trane variable speed furnace worked and patiently answered my numerous questions. When I requested references,proof of their license and insurance, and detailed specifications about the thermostat, I received everything that I needed in a timely manner. Matt and Matt, the furnace installers, arrived when they were scheduled to and worked hard to install my furnace in one day even when it meant they had to work past 7 p.m. When the work was complete, they took the time to patiently explain how the thermostat, humidifier, and furnace worked. To my surprise they also had cleaned up after themselves! Everyone I dealt with – the office personnel, installers, service manager, and president – was friendly, courteous, helpful, knowledgeable, and professional. I can, without hesitation, recommend Total Comfort Heating and Cooling.
Diana Scheidle Bartos -Lakewood, Colorado
Dear Mr. McKinnon Allow me to express the appreciation, and “Total” satisfaction I have for the courtesy, conduct, and commitment of your company. Having recently relocated to Colorado from Pennsylvania, my wife and I saw the local television “trouble shooter” programs about certain contractors in the area, who were less than they professed to be. Indeed, often much less than their word! We approached our recent HVAC project with caution and much concern about how we would be treated. From the first contact made with your receptionist, to the final inspection made by you personally, and especially through the personable yet focused work from both of your service technicians, I say, “Well Done!” And thank you for reassuring two newcomers to Colorado, that there still are reputable contractors and companies that are as good as their word! Our heating and air conditioning needs not only were met with quality equipment, but with the quality employees of Total Comfort. I would be more than willing to have anyone who needs that “reassurance” to call me and ask any questions or express any concerns they may have before proceeding to do business with Total Comfort. On behalf of my wife and I, accept our thanks.
Rev. Richard P. Herb -Aurora, Colorado
This winter we were compelled to replace our furnace in our Littleton home under trying circumstances of a worn out furnace during extremely cold weather. Several heating establishments were willing to help us but we were not able to get a firm installation date for the unit we desired. We found a “Trane” dealer known as Total Comfort and Heating of Lakewood, Colorado who realized our predicament. Total Comfort Heating and Cooling, within 72 hours efficiently removed our old furnace and reinstalled our new Trane XE 80, variable speed, two phase furnace that met all our needs. The installation workmen were well equipped, professional, neat, and polite. Prior to leaving our home we were given an inspection and instructions on the operation and maintenance of our new furnace by the very technicians who took part in the furnace installation. A bonus that we as home owners realized was that one could never detect any evidence of damage to our carpets, walls, or woodwork in our beautiful home. As homeowners, we found it gratifying to have had the firm Total Comfort Heating and Cooling of Lakewood, Colorado available to solve a most demanding and somewhat difficult task in our behalf.
Dr. Gerald P. Ivancie -Littleton, Colorado
We at Best Home Cleaning just want to thank you and your company for providing such outstanding service to our company and to our customers. It is such a pleasure to receive such prompt, courteous and professional care. Your technicians have always demonstrated a pleasant and helpful attitude in providing knowledgeable workmanship, while caring for our heating system. It is so refreshing and encouraging to find an honest company with honest employees who truly care in this day. We know that we can trust Total Comfort for all our heating and cooling needs, as well as, to our valuable customers. May God richly bless you all. Thank you Total Comfort for many jobs well done!